Logging in via SSO for Students
1. Go to https://elevate.suss.edu.sg.
2. Click Log in Now > with MyMail on the main landing page.
If you don’t see that option, click Log In at the top right corner and select Login with MyMail from the dropdown.
3. You’ll be redirected to the SSO login page. Enter your MyMail email and password, then click Sign In.
🔎 SSO (Single Sign-On) lets you access multiple SUSS platforms using one set of login credentials — your MyMail email and password.
Trouble Logging In? Try These Steps:
Clear Your Browser Cache
If you’ve previously logged in as a test user or accessed the platform multiple times across different tabs or windows, your browser may have stored conflicting data that interferes with SSO login.
How to fix it:
Go to your browser settings and clear the cache—especially cookies and site data. After that, restart your browser and try logging in again.
Use Incognito or Private Browsing Mode
If clearing your cache doesn’t resolve the issue, try logging in using an incognito window (Chrome) or private window (Safari, Edge, Firefox).
This helps rule out interference from stored session data or browser history.
Submit a Ticket for Assistance
If the issue persists, it may be due to a back-end configuration related to your SSO group or role assignment. Please submit a ticket for support so we can investigate and resolve it promptly.
Clear Your Browser Cache
If you’ve previously logged in as a test user or accessed the platform multiple times across different tabs or windows, your browser may have stored conflicting data that interferes with SSO login.
How to fix it:
Go to your browser settings and clear the cache—especially cookies and site data. After that, restart your browser and try logging in again.
Use Incognito or Private Browsing Mode
If clearing your cache doesn’t resolve the issue, try logging in using an incognito window (Chrome) or private window (Safari, Edge, Firefox).
This helps rule out interference from stored session data or browser history.
Submit a Ticket for Assistance
If the issue persists, it may be due to a back-end configuration related to your SSO group or role assignment. Please submit a ticket for support so we can investigate and resolve it promptly.
For a visual walkthrough of this topic, please refer to the attached video snippet(s) from the learner training session on 1 April 2026.
Related Articles
Updating your profile
Keeping your profile up to date helps your mentor/coach better understand your background, goals, and interests — making it easier to guide you effectively during your learning journey. There are two types of updates you can make: Edit Account and ...Navigating the dashboard and wallfeed
Dashboard 1. Go to https://elevate.suss.edu.sg and log in with your MyMail account (under Log in with SSO). 2. After logging in, you will land on the Dashboard. If you're on another page, click on your profile picture at the top right corner of the ...Completing a feedback survey
At the end of your mentorship or coaching journey, you may be asked to complete a feedback survey to share your experience. Your input is valuable and helps improve the programme for future participants. Here’s how to complete it: Log in to your ...What to expect after requesting to join a programme
Applicable for some programmes only Once you’ve submitted your request to join a mentoring or coaching programme, here’s what happens next: 1. If you do not receive an approval email within 3–5 working days, please submit a ticket through the ...Tracking your progress
The learning journey is more than just booking sessions — it’s about staying on track with your goals and making the most of your time with your mentor or coach. Here are a few ways to monitor your progress effectively: ✅ 1. Keep an Eye on Your ...