How to manage existing connections
Once you have active connections with learners, you can manage and interact with them all from one place.
Viewing All Active Connections
- From the navigation bar, click Journey > Manage My Connections.
- You will see a list of all your connections and their statuses — Active, Pending, or Cancelled.
Cancelling a Connection
If you need to end an active connection:
- In Manage My Connections, locate the relevant connection.
- Click the gear icon under the Action column and select Cancel.
- Confirm the cancellation.
The learner will be notified via Wall Feed and email. If you wish to reconnect at a later point, a new connection request will need to be submitted.
⚠️ Before cancelling, consider reaching out to the learner via the Messages tab to let them know. This helps maintain a respectful and professional relationship.
Best Practices for Managing Multiple Learners
- Check Manage My Connections regularly to stay on top of pending requests and active connections.
- Use the Messages tab to keep all communications with your learners in one place on the platform.
- If you are connected to the same learner across multiple programmes, each connection is managed separately — check that you are taking action under the correct programme.
- Keep your availability up to date so learners can book sessions without having to reach out to you manually.
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