Logging in via SSO (Internal Mentor/Coach)
1. Click on the ‘Log In’ and ‘Login with SSO’ or ‘Login with SSO’ button
2. Once redirected to the SUSS SSO login page, enter your Staff SSO email and click ‘Next’.
For SUSS Staff: Please sign-in using the format UserID@uninet.edu.sg
3. Enter your SSO password, and click ‘Sign in’ to login successfully.
4. Upon successful login, you will be re-directed to your Dashboard
Trouble Logging In?
Try These Steps:
Clear Your Browser Cache
If you’ve previously logged in as a test user or accessed the platform multiple times across different tabs or windows, your browser may have stored conflicting data that interferes with SSO login.
How to fix it:
Go to your browser settings and clear the cache—especially cookies and site data. After that, restart your browser and try logging in again.
Use Incognito or Private Browsing Mode
If clearing your cache doesn’t resolve the issue, try logging in using an incognito window (Chrome) or private window (Safari, Edge, Firefox).
This helps rule out interference from stored session data or browser history.
Submit a Ticket for Assistance
If the issue persists, it may be due to a back-end configuration related to your SSO group or role assignment. Please submit a ticket for support so we can investigate and resolve it promptly.
Clear Your Browser Cache
If you’ve previously logged in as a test user or accessed the platform multiple times across different tabs or windows, your browser may have stored conflicting data that interferes with SSO login.
How to fix it:
Go to your browser settings and clear the cache—especially cookies and site data. After that, restart your browser and try logging in again.
Use Incognito or Private Browsing Mode
If clearing your cache doesn’t resolve the issue, try logging in using an incognito window (Chrome) or private window (Safari, Edge, Firefox).
This helps rule out interference from stored session data or browser history.
Submit a Ticket for Assistance
If the issue persists, it may be due to a back-end configuration related to your SSO group or role assignment. Please submit a ticket for support so we can investigate and resolve it promptly.
Related Articles
Setting Up Your Mentor/Coach Profile
You can update your profile by either: Clicking the pencil icon on your dashboard next to “Complete your profile now!”, or Opening the Menu, selecting “Profile”, and then clicking “Edit Profile” on the profile page. You must complete the ‘Profile ...Registering to be a mentor (External Mentor)
1. Start Registration Click on ‘Create an Account’. Select ‘Sign Up as Mentor’ to begin the registration process. 2. Check Username & Email Availability Create your preferred username and enter your email address. The system will check if these ...Features for Mentors and Coaches
As a mentor or coach on Elevate@SUSS, you have access to a suite of features designed to support your journey with students. Depending on your own workflow, you may use these features flexibly to meet the needs of your programme and mentees/coachees. ...